Shipping and delivery policy
Shipping and delivery policy
We at Destiny understand the importance of receiving your orders quickly and safely. Therefore, we always endeavour to process and ship orders as quickly as possible. Below you will find information about our shipping and delivery policy.
Shipping options
We offer several different shipping options depending on the weight and destination of your order. After filling in your address information at checkout, you can choose the shipping option that suits you best. Please note that the transit time is in addition to the processing time. We usually offer the following options:
Standard shipping: 5-8 days in transit.
Express shipping: delivery within 5-8 days in transit.
Please note that delivery times may vary depending on your location and any delays that may occur. We have a processing time of 4-5 days in addition to the above shipping times, and we disclaim any liability from delays that may occur with our shipping partners.
Shipping cost
The shipping cost depends on the weight and destination of your order. The price is displayed at checkout once you have filled in your address information and selected the shipping option that suits you best.
The following shipping costs apply to orders within UK:
Standard shipping: Free
Express shipping: £4.95
Please note that shipping costs may vary from product to product.
International orders
We also ship international orders, but the delivery time and shipping cost may vary depending on the destination. Once you have entered your address information at checkout, you will see the estimated delivery time and shipping cost for your international order.
Customs and taxes
Please note that the recipient is responsible for any customs duties and taxes that may apply to international orders.
Returns and exchanges
If for any reason you are not satisfied with your order, please contact us as soon as possible at contact@destinylabel.com. We offer returns and exchanges for most products within 14 days of receiving your order. Please note that the product must be unused and in the same condition as when you received it for us to process your return or exchange. Return shipping to our warehouse in China is something you as a customer have to pay for.
We send orders continuously and they can only be cancelled if the order haven't been shipped yet.
Complaints
We value the satisfaction of our customers and endeavour to provide products of the highest quality. In case of any complaints, we apply the following guidelines to resolve them in a fair and professional manner:
We undertake to deal with complaints by offering a new product or compensation for any loss of value, to the extent required by applicable consumer purchase laws and regulations.
Complaints will only be accepted in cases where there are physical defects originating in manufacture or delivery. We reserve the right to assess the validity of the claim based on these criteria.
We endeavour to meet and exceed our customers' expectations in terms of product quality and customer service. We hope these guidelines clarify our approach to complaints and assure you that we will do our best to resolve any problems you may encounter. Please do not hesitate to contact us if you have any questions or concerns regarding our shipping and delivery policy.
Origin of the product
(Products available for purchase on https://www.destinylabel.com/ are sourced from various suppliers globally, including but not limited to Hong Kong (China/Asia). In such cases, tracking numbers are consistently provided to customers, regardless of the origin of the item. Notably, the warehouses containing these items often have addresses that differ from those presented on https://www.destinylabel.com/)
Please note that we do not participate in cases handled by the General Complaints Board or similar bodies. Our intention is to handle any complaints directly and efficiently through our internal process.
Thank you for choosing DESTINY!
